1. Who We Are
LightLift Med Spa ("LightLift," "we," "us," or "our") operates this website at this domain and our physical location at 525 Wythe Street, Alexandria, VA 22314. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.
2. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, phone number, and any message content submitted through our contact or booking forms
- Medical history, treatment history, and health information provided through client intake and consent forms
- Appointment and scheduling information
- Payment information, processed securely through our third-party payment processor (we do not store full card numbers)
3. How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and manage your appointments
- Provide safe and appropriate treatment based on your health history
- Communicate with you about your appointments, including reminders and follow-up care
- Send you promotional offers and updates, only if you have opted in to receive them
- Process payments
- Comply with applicable medical recordkeeping and legal requirements
4. SMS / Text Messaging Terms
If you opt in to receive text messages from LightLift Med Spa (for appointment reminders, promotional offers, or both):
- Message frequency varies based on your appointments and any promotions you've opted in to receive.
- Message and data rates may apply based on your mobile carrier plan.
- You can opt out of text messages at any time by replying STOP to any message. You will receive one final confirmation text.
- Reply HELP for assistance, or contact us directly at info@lightliftspa.com or (571) 571-7199.
- Consent to receive text messages is not a condition of purchasing any goods or services from us.
- Mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
- Carriers are not liable for delayed or undelivered messages.
5. How We Share Your Information
We do not sell or share your personal information with third parties for their marketing purposes. We may share information with:
- Service providers who help us operate our business (e.g., payment processors, scheduling software, SMS/email delivery platforms) — solely to perform services on our behalf, under confidentiality obligations
- Medical professionals directly involved in your care, including our supervising medical director
- Legal or regulatory authorities, when required by law
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal and health information, consistent with HIPAA requirements for protected health information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights & Choices
- You may opt out of promotional emails at any time using the unsubscribe link in any email
- You may opt out of text messages at any time by replying STOP
- You may request access to, correction of, or deletion of your personal information by contacting us at info@lightliftspa.com
8. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent changes.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
LightLift Med Spa
525 Wythe Street, Alexandria, VA 22314
info@lightliftspa.com
(571) 571-7199